A spam email is currently targeting some UAL (@arts.ac.uk) email accounts.
Please take a look at the below information containing tips on avoiding this email and what to do if you’re worried you’ve been targeted.
What does the email look like?
• The email will appear to come from a non-UAL email domain such as outlook.com or gmail.com
• The subject line will begin with “re:” as if this is a reply to an email you already sent
• The email may appear in either your main email folder or the spam folder
• The body of the email will contain a green button advising “Display message”:
Next steps to take if you receive the email
• Do not click on the “Display message” button or reply to the sender
• Delete the email from your account
• Check if this phishing account is listed in your “Safe Senders” list and remove if so
What to do if you have already responded to the email
• If you have already clicked the “Display message” button or replied to the email, please contact the IT Service Desk on +44 (0)20 7514 9898. They are available 24/7, 365 days a year.
• You should reset your password as soon as possible using Password Self Service (PSS).
• If you have clicked the button or replied on a personal device, you should run anti-virus software to avoid any harmful software spreading. Make sure you have the latest version of anti-virus software installed at all times.
If you’re worried your personal email accounts may have been targeted by this or another email scam, you can use the Have I been pwned? site to check for any data breaches.
For more information on staying safe online, check out this article.